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Plain English definition
of
User involvement
from
Think Local Act Personal (TLAP) Jargon Buster
Source
The involvement of people who use services in the way that those services are designed, delivered and run. It may be an opportunity to use your experiences to make a particular service work better, and to be involved in decisions about things that affect you. User involvement takes different forms in different organisations, from voicing your opinion to getting actively involved in the way a service is run.
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