What the law says elsewhere
Equality Act 2010
Published by
legislation.gov.uk
The Equality Act 2010 sets out (s.20) the duty to make reasonable adjustments in response to people's disabilities.
The Equality and Human Rights Commission has published statutory guidance setting out how organisations should implement this duty.
The Money Advice Trust has released a podcast entitled "What makes a reasonable adjustment reasonable?".
The Equality Act also establishes the Public Sector Equality Duty (s.149). This is an anticipatory duty requiring public bodies to:
(a) eliminate discrimination, harassment, victimisation and any other conduct that is prohibited by or under this Act;
(b) advance equality of opportunity between persons who share a relevant protected characteristic and persons who do not share it;
(c) foster good relations between persons who share a relevant protected characteristic and persons who do not share it.
Point B is clarified by the Equality and Human Rights Commission as "taking steps to meet the specific needs of people with protected characteristics".
This might include sharing information about someone's reasonable adjustment needs, such as communicating in a particular format or allowing longer for conversations.