Data sharing initiatives
Support Point
Published by
Sopra Steria
Sector
Financial services
"A digital triage tool that makes it easy for customers to share their needs and be connected to relevant support from you and other organisations. It helps you reduce the likelihood of harm today, and signpost local and national options to help customers build longer term emotional and financial resilience in the future."
Support Point appears to be an alternative to the Experian Support Hub and Vulnerability Registration Service for notifying financial institutions about vulnerabilities.
It references the FCA Guidance for firms on the fair treatment of vulnerable customers, and emphasises its simplicity and ease of use for customers, including "empathetic, straightforward language".
However, it appears to be marketed to individual organisations as a tool they can deploy for their own customers - there's no specific reference to data being shared with other organisations, so it isn't really a TUO tool.
It also seems to be geared to helping customers