What people want
Your Care Your Way
Published by
Healthwatch
Sector
Health and social care
Healthwatch and a coalition of charities are running a campaign called Your Care Your Way to drive much needed improvements to the implementation of the Accessible Information Standard (AIS).
Your Care Your Way includes three particularly relevant recommendations:
People's communication needs and preferences are part of their care records.
Services have systems in place to share patients' communication needs.
Services have access to a central database.
The AIS offers a particular opportunity, as people may want, need and expect their communication needs to be shared beyond health and social care. Whilst the AIS is only mandated for health and care providers, it invokes the Equality Act and the Public Sector Equality Duty, which have much wider applicability.
This could be co-ordinated with other sectors’ approaches such as the Experian Support Hub.