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2.2.4. Lack of cultural awareness
Less frequent than the failure to communicate with other professionals, but no less disturbing.
This category focuses on a lack of cultural awareness and/or cultural sensitivity in professionals' dealings with members of the public.
PFD reports citing this issue
sent to
Local authority: Adult Social Care
Regina was bed-bound following a hip operation, and was receiving double-handed domiciliary care 4 times per day. Her daughter was dissatisfied with the quality of care provided and asked for it to stop. There was no assessment of Regina's ongoing needs or her mental capacity, nor of her daughter's ability to understand and meet them.
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