Keith was diagnosed through MRI as suffering from degeneration of his lumbar spine which caused impingement of his lower sciatic nerve resulting in chronic pain.

He called his GP on three successive days as his pain was increasing. The response from the surgery was chaotic and at times the behaviour of those taking telephone calls was unprofessional and inappropriate.

The surgery failed to call him back as promised. On the evening of the third day his family called an ambulance, but Keith suffered a heart attack and died despite CPR.