Whether there is sufficient regulation of transport operators who provide category 1 home to school transport services to Special Educational Needs children?

The following specific issues were identified:

The patient safety plans are not always read and understood by transport crew.
Home visits between passenger and transport crew often do not occur when contractually required.
The local authority are often not notified of personnel changes in the transport crew.
The need for proper handovers at drop off and pick up is not understood.
There is no requirement for transport crew to be qualified first aiders.
The passenger assessment test requires further improvement.
There is no comprehensive schedule for inspection of transport operators.
There is no mandatory training or forums for operators to attend where information can be cascaded to them.
Operators have to approach multiple organisations which leads to confusion and inconsistency.