Note: These use cases are a first draft, and in some cases are still under initial development. Whilst based on countless conversations with professionals and members of the public, they haven't yet been validated. Comments on the use cases are particularly welcome.
Use case:
Housing management - general
There is a great deal of data that could help social landlords to meet their duty of care towards their tenants. Inevitably, most of this is held by other services and isn't available to the landlord when needed.
As
a tenant in social housing with care and support needs or long-term health conditions
I need
my landlord to be aware of basic information about my needs
so that
they can make whatever reasonable adjustments are possible to meet my needs, without me having to contact them repeatedly to explain what I need trhem to do
As
a Registered Social Landlord (RSL)
I need
to be aware of basic information about my tenants' needs
so that
I can make reasonable adjustments, complete PEEPs, or take whatever other action is necessary to ensure they can live safely and independently in their home.
Priority information
Useful information
Background
Further narrative
To be completed
Risks
Risk
NHS is unwilling to provide relevant data
Mitigation
- Short term: May need to rely on consent.
- Explore the extent to which current hospital discharge arrangements include notifications to housing. If this is happening, what lawful basis for processing is relied on?
- Is there a professional accreditation body in the housing sector which upholds a professional standard of confidentiality? If so, GDPR Art. 9 (2)(h) and 9 (3) could be used.
Risk
Relevant health information isn't held in a well enough structured format that the appropriate data can be automatically extracted for sharing with the RSL
Mitigation
- This is a long-term problem, needing to be addressed through further work on the compatibility of data standards across health, social care and housing.
- If there's a social care involvement, their records may be better suited for sharing (though again, would need standards to be aligned) than NHS records.
- Much of the important information for sharing might be captured via the PRSB About Me standard. Could RSLs be encouraged to get tenants to complete the About Me record, then share it back with health and/or social care as appropriate?
