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Digital Social Care

Digital Social Care is a group of organisations working together to support adult social care providers. Their website hosts the Social Care Data Catalogue created under the NHS England Digitising Social Care (DiSC) Programme. It also includes a Digital Signposting Glossary of terms used in the digital and Technology Enabled Care (TEC) sectors, which is incorporated in full here.

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1080p

Digital Social Care (digitalsocialcare.org.uk)

A common type of high definition video. Refers to 1920x1080 pixels

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4G/5G

Digital Social Care (digitalsocialcare.org.uk)

Technologies that deliver faster mobile Broadband.

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4k

Digital Social Care (digitalsocialcare.org.uk)

Video with a resolution of at least 3840x2160 pixels.

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About me

Digital Social Care (digitalsocialcare.org.uk)

The information that people most want to share about themselves and that, when coded, can inform all health and social care records, for example, the PRSB Core Information Standard.

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Accessibility

Digital Social Care (digitalsocialcare.org.uk)

Accessibility is the process of making web pages accessible to people with disabilities or anyone else who cannot use a computer in a conventional manner. Organisations that provide NHS or publicly-funded adult social care are legally required to follow the Accessible Information Standard but it makes sense for all to follow best practice guidelines.

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Acoustic monitoring

Digital Social Care (digitalsocialcare.org.uk)

Acoustic monitoring, in a residential care context, consists of audio sensors that can pick up sounds that suggest someone might be having difficulties during the night. Staff are therefore alerted if they need to respond rather than routinely checking and disturbing people unnecessarily.

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Administrator

Digital Social Care (digitalsocialcare.org.uk)

A system user with the highest level of privileges in a particular system or software and sufficient access rights to allow them to manage the access rights of other system users and carry out other high-level computer management tasks.

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Adware

Digital Social Care (digitalsocialcare.org.uk)

Unwanted software which installs programs to generate advertising on your computer (often in the form of pop-up windows). Antivirus and anti-malware software can find and delete this unwanted software from your computer.

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Algorithm

Digital Social Care (digitalsocialcare.org.uk)

A set of instructions or procedures used in order to accomplish a task, such as creating search results.

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Android

Digital Social Care (digitalsocialcare.org.uk)

An operating system for many mobile phones and other hand-held devices. Another operating system for mobile devices is IOS which is used specifically by Apple.

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Antivirus software

Digital Social Care (digitalsocialcare.org.uk)

Software that is designed to detect, stop, and remove viruses and other kinds of malicious software from attacking your computer or mobile device.

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App

Digital Social Care (digitalsocialcare.org.uk)

A software program that you can download for your computer, tablet, or mobile phone. Can also refer to a program or tool that can be used within a website although these are commonly known as a WebApp or Website, which have the advantage of always being up to date and not needing to install software updates.

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Application Programming Interface

Digital Social Care (digitalsocialcare.org.uk)

An API is an interface that allows software programs/apps to communicate with one another regardless of how each application was originally designed. Included in standards such as FHIR.

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Archive

Digital Social Care (digitalsocialcare.org.uk)

The place on a website where you find old news, articles, stories. etc. Alternatively, a digital archive for the digital files which an organisation is not currently using but which cannot yet be deleted.

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Archiving

Digital Social Care (digitalsocialcare.org.uk)

To move old files which may not still be in use or relevant to a separate storage area.

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Artificial intelligence

Digital Social Care (digitalsocialcare.org.uk)

Artificial Intelligence is the intelligence demonstrated by a machine which can learn and make decisions for itself. Artificial Intelligence shows up in technologies as varied as spellcheck to self-driving cars. It is an area which is growing rapidly in health and social care.

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Assessment Discharge and Withdrawal Notices Specification

Digital Social Care (digitalsocialcare.org.uk)

The Assessment Discharge and Withdrawal Notices Specification defines a number of FHIR (Fast Healthcare Interoperability Resources) and API(Application Programming Interface) messages to support the exchange of structured information between hospitals and local authorities in England (as defined in the Care Act 2014). This standard is important as it is an example for future health and social care standards of this type.

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Assisted Living Technology

Digital Social Care (digitalsocialcare.org.uk)

Assisted living technology (ALT) is used as part of a range of services, such as telecare, that help people maintain independence and improve outcomes.

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Attachment

Digital Social Care (digitalsocialcare.org.uk)

A document sent with an email. Many types of files can be sent this way such as Word documents, Powerpoint presentations, Excel files, PDFs, pictures etc. Email attachments are the main way to transport viruses. Never save or open attachments from unknown sources.

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Audio

Digital Social Care (digitalsocialcare.org.uk)

The audio signal on a computer or device is generated using a sound card and is heard through speakers or headphones.

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Audio clip

Digital Social Care (digitalsocialcare.org.uk)

A sound file (for example, music or spoken word) which has been placed on the internet to either download or listen to online.

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Audit trail

Digital Social Care (digitalsocialcare.org.uk)

A record that can be interpreted by auditors to establish that an activity has taken place. This might include user login, file access, printing and triggers that indicate whether any actual or attempted security violations occurred.

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Authentication

Digital Social Care (digitalsocialcare.org.uk)

The process for verifying that someone is who they claim to be, frequently achieved with passwords.

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Backup

Digital Social Care (digitalsocialcare.org.uk)

A backup is a copy of computer data taken and stored elsewhere, such as the Cloud, so that it may be used to restore the original after a data loss event.

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Bandwidth

Digital Social Care (digitalsocialcare.org.uk)

The amount of data that can be transferred over a particular data connection in one second i.e. the speed of the connection.

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Benchmark

Digital Social Care (digitalsocialcare.org.uk)

Compare products with an accepted standard.

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Beta

Digital Social Care (digitalsocialcare.org.uk)

A software program (or website) that has not been tested enough to be on general public release. When you use it, the company concerned will use your experience of it to help reduce the product's problems.

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Biometric

Digital Social Care (digitalsocialcare.org.uk)

Using body measurements, such as fingerprints and eyes, as a means of authentication.

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Blind carbon copy

Digital Social Care (digitalsocialcare.org.uk)

The Bcc box allows you to send an e-mail to more than one person, but their e-mail addresses are hidden from other recipients.

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Blog

Digital Social Care (digitalsocialcare.org.uk)

Short for weblog, a blog is an online publication of personal thoughts, opinions, and web links.

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Bluetooth

Digital Social Care (digitalsocialcare.org.uk)

A type of short-range wireless connection between devices like mobile phones, headsets, and computers. This is different from Wi-Fi which is a slightly longer range wireless connection which is generally used to connect devices, such as laptops, tablets and mobile phones, to the Internet via a broadband router.

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Bookmark

Digital Social Care (digitalsocialcare.org.uk)

A saved link to a particular web page.

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Boot

Digital Social Care (digitalsocialcare.org.uk)

To start up or reset (reboot) a computer, mobile phone, or tablet.

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Botnet

Digital Social Care (digitalsocialcare.org.uk)

Abbreviation for Robot Network. A collection of otherwise unrelated PCs which have been infected by a virus and which are under the central control of criminals or hackers to gather financial or other personal information.

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Breach

Digital Social Care (digitalsocialcare.org.uk)

Also known as a data breach. A security incident where sensitive and personal information is copied, transmitted, viewed, or stolen.

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Bring Your Own Device

Digital Social Care (digitalsocialcare.org.uk)

Bring Your Own Device is an organisation's policy that allows employees to use their own mobile devices for work.

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Broadband

Digital Social Care (digitalsocialcare.org.uk)

Broadband includes high-speed internet access in which a single cable can carry a large amount of data at once. NHSX and NHS Digital have worked with telecommunications companies to publish a series of offers and guidance to help care homes get connected to the internet or to upgrade their existing internet connectivity during the COVID-19 crisis. Complimentary guidance has also been published by NHS Digital.

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Broadband provider

Digital Social Care (digitalsocialcare.org.uk)

A company which provides a broadband (data) so you can use browser software on your phone, tablet or computer to access (surf) the internet.

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Browser

Digital Social Care (digitalsocialcare.org.uk)

A programme that allows you to view websites and electronic files over the internet. Examples include Microsoft Edge, Google Crome, Apple Safari, Mozilla Firefox, etc.

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Bug

Digital Social Care (digitalsocialcare.org.uk)

An error in a piece of software that stops it from working the way that it should do. Most software will contain some bugs, including even the most widely used and most respected. Most bugs can be overcome by the person using the software, but occasionally they can be exploited by malicious software.

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Cache

Digital Social Care (digitalsocialcare.org.uk)

Temporary storage area for data or other content that will be updated if the source information changes. The purpose of a cache is to reduce the time to retrieve the same information more than once, and most modern systems will use multiple levels of cache. Downloading content is not a cache because it doesn't update if the source information changes.

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Capacity Tracker

Digital Social Care (digitalsocialcare.org.uk)

All Care Homes have been asked by the government to start using a Capacity Tracker as a priority to make vacancy information available to NHS and social care colleagues in real-time.

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Carbon copy

Digital Social Care (digitalsocialcare.org.uk)

Similar to the To field in an email. Putting someone's email address in this field will send them a copy of the email.

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Care Workforce App

Digital Social Care (digitalsocialcare.org.uk)

The App provides guidance, wellbeing support and advice on COVID-19. The app is available from the Apple App Store and Google Play Store and at the Care Workforce App website.

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Care and support planning software

Digital Social Care (digitalsocialcare.org.uk)

An electronic care/support plan is a digital version of a conventional paper care plan. This can be one that is created through simple software like Microsoft Word or by Software System Suppliers to support good and outstanding person-centred care.

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Care management software

Digital Social Care (digitalsocialcare.org.uk)

Care or Case Management Software is a shared database of all client information. This information is stored in a common location, so it is accessible by all staff. It includes demographic information (names, addresses, phone numbers, etc.) and should at least enable access to historic entries and documents related to a specific individual. It may also include health and care information.

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Care passport

Digital Social Care (digitalsocialcare.org.uk)

Although many of these are still in paper form, some are now digital and include tools to facilitate the use of multimedia to help people with complex needs e.g. learning disabilities, dementia, etc. to highlight their About Me information.

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Case management software

Digital Social Care (digitalsocialcare.org.uk)

Care or Case Management Software is a shared database of all client information. This information is stored in a common location, so it is accessible by all staff. It includes demographic information (names, addresses, phone numbers, etc.) and should at least enable access to historic entries and documents related to a specific individual. It may also include health and care information.

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Central Processing Unit

Digital Social Care (digitalsocialcare.org.uk)

The CPU is responsible for performing calculations and tasks that make programs work. The brain of the computer.

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Character

Digital Social Care (digitalsocialcare.org.uk)

One letter or symbol of text.

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Chat room

Digital Social Care (digitalsocialcare.org.uk)

An online discussion group where you can chat (by typing) with other users in real time. Often of great support for individuals and/or their carers who have difficulty leaving their home.

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Chip

Digital Social Care (digitalsocialcare.org.uk)

A small computer component (also known as a microchip) which processes information.

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Clinical informatics

Digital Social Care (digitalsocialcare.org.uk)

In August 2020, the Faculty of Clinical Informatics published the Core Competency Framework (CCF) which describes the knowledge and skills-based competencies for all Clinical Informaticians across health and social care. Clinical Informatics is defined as the application of data and information technology to improve patient and population health, care and wellbeing outcomes and to advance treatment and the delivery of personalised, coordinated support from health and social care.

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Clinical safety

Digital Social Care (digitalsocialcare.org.uk)

Clinical Safety consists of the actions to promote and ensure that effective clinical risk management is carried out by organisations that are responsible for deploying, developing and modifying health IT systems in relation to the Clinical Safety standards: DCB0129 and DCB0160. These standards are mandatory under the Health and Social Care Act 2012.

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Cloud computing

Digital Social Care (digitalsocialcare.org.uk)

The storing, processing and use of data on remotely located computers accessed over the internet, rather than being stored on local servers. Commonly used for backing up data and hosting applications.

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Code

Digital Social Care (digitalsocialcare.org.uk)

Coding is the use of computer programming languages to create software which gives computers instructions on what actions to perform. Computer code is what tells a computer how to operate.

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Compression

Digital Social Care (digitalsocialcare.org.uk)

The reduction of the size of a file. Compressed files take up less memory and can be downloaded or sent over the Internet more quickly.

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Content

Digital Social Care (digitalsocialcare.org.uk)

Any significant information on the internet, for example, an article/blog post, a video, an image, or an animation.

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Cookies

Digital Social Care (digitalsocialcare.org.uk)

Small bits of information about you that are saved in your browser, so the website knows who you are and what you have done on the site during your visit.

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Copy and paste

Digital Social Care (digitalsocialcare.org.uk)

Copying files, folders, images, and text from one location and placing them (pasting) in another area.

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Corrupted

Digital Social Care (digitalsocialcare.org.uk)

A data file that is no longer usable, usually from infection of a virus.

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Cracking

Digital Social Care (digitalsocialcare.org.uk)

When software is modified to disable limitations placed on it by the manufacturer.

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Critical update

Digital Social Care (digitalsocialcare.org.uk)

A software update that fixes a security flaw.

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Cut and paste

Digital Social Care (digitalsocialcare.org.uk)

Removing files, folders, and selected text from one location and placing (pasting) in another location.

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Cyberattack

Digital Social Care (digitalsocialcare.org.uk)

Malicious attempts to damage, disrupt or gain unauthorised access to computer systems, networks, or devices.

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Cybercrime

Digital Social Care (digitalsocialcare.org.uk)

Any type of illegal activity that is undertaken (or relies heavily) on a computer.

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Cybersecurity

Digital Social Care (digitalsocialcare.org.uk)

Its core function is to protect the devices we all use (smartphones, laptops, tablets and computers), and the services we access - both online and at work - from theft or damage. It is also about preventing unauthorised access to the vast amounts of personal information we store on these devices, and online. This is important for ensuring the quality and safety of care and support.

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Data

Digital Social Care (digitalsocialcare.org.uk)

Any information stored on a computer that is not the computer code. Data can be either structured or unstructured. Structured data is sometimes called records and can be organised and used for multiple purposes, whereas unstructured data is normally used for a single purpose and includes documents, pictures, videos or sound recordings. SNOMED CT, which provides the structured codes used in electronic health record systems, is an example of structured data.

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Data Collection for Pandemic Planning and Research

Digital Social Care (digitalsocialcare.org.uk)

Care providers have been recording COVID-19 status information as part of their workflow within their care management software. The collection will show trends within care settings at a local and national level which will support forecasting of future waves of the pandemic and help plan for better future services. This data collection will run until 31 March 2022.

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Data Protection Act 2018

Digital Social Care (digitalsocialcare.org.uk)

Brings the GDPR into UK law.

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Data Protection Champion

Digital Social Care (digitalsocialcare.org.uk)

A person who champions good data protection practice in individual services. You should have either a Data Protection Champion or (for larger organisations) a Data Protection Officer in your organisation.

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Data Protection Impact Assessment

Digital Social Care (digitalsocialcare.org.uk)

A requirement for the General Data Protection Regulation (GDPR), a Data Protection Impact Assessment (DPIA) is a process that helps organisations identify and minimise risks that result from data processing. DPIAs are usually undertaken when introducing new data processing processes, systems, or technologies.

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Data Protection Officer

Digital Social Care (digitalsocialcare.org.uk)

A Data Protection Officer is a specified role defined by the General Data Protection Regulation (GDPR).

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Data Quality Policy

Digital Social Care (digitalsocialcare.org.uk)

This document sets out the agreed approach for managing information as an asset.

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Data Security and Protection Toolkit

Digital Social Care (digitalsocialcare.org.uk)

The Data Security and Protection Toolkit is an online self-assessment tool that allows health and social care organisations to provide assurance that they are undertaking good data security and that personal information is handled correctly. The aim is that all health and social care organisations move towards eventually reaching the Standards Met level. All adult social care providers in England who have not already registered with the toolkit should do so by 30th September 2020.

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Data breach

Digital Social Care (digitalsocialcare.org.uk)

A security incident where sensitive and personal information is copied, transmitted, viewed, or stolen.

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Data protection policy

Digital Social Care (digitalsocialcare.org.uk)

A statement that sets out how your organisation protects personal data. It is a set of principles, rules and guidelines that informs how your organisation and staff will ensure ongoing compliance with data protection laws.

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Database

Digital Social Care (digitalsocialcare.org.uk)

A system which allows the storing and organising of, normally structured, data so that it can be retrieved and used in a variety of different ways.

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Default

Digital Social Care (digitalsocialcare.org.uk)

A setting which you have not changed. Accepting the defaults means leaving any settings as they are.

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Desktop

Digital Social Care (digitalsocialcare.org.uk)

A term used to describe the way different programs are laid out on your screen, which is similar to how you might layout documents and photos on a real desk.

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Digital

Digital Social Care (digitalsocialcare.org.uk)

A term used to describe a device using computer technology to replace older, analogue methods.

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Digital footprint

Digital Social Care (digitalsocialcare.org.uk)

A footprint of digital information that our online activity leaves behind.

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Digital literacy

Digital Social Care (digitalsocialcare.org.uk)

The ability to appropriately use digital technology and communication tools to seek, find, understand, and evaluate information to make appropriate decisions in order to address or solve a problem, create, and communicate with others.

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Digital skills

Digital Social Care

The Digital Skills Framework covers seven key themes for effective digital working and can help people working in adult social care to develop their digital skills. It can be also used alongside training courses on the digital skills resource page. The framework has been published in draft. More detail, including specific skills and capabilities for each theme, will be added once we have tested them further and based on feedback.

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Disaster Recovery

Digital Social Care (digitalsocialcare.org.uk)

A service that provides a full backup of information, data, and service so that a business can quickly resume after a cyber attack.

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Domain name

Digital Social Care (digitalsocialcare.org.uk)

The domain name identifies a website: for example, www.digitalsocialcare.co.uk is a domain name.

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Download

Digital Social Care (digitalsocialcare.org.uk)

To transfer software or other files from the internet onto your computer or device.

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Driver

Digital Social Care (digitalsocialcare.org.uk)

A piece of software your computer uses to communicate with external devices (like printers and scanners).

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E-Rostering

Digital Social Care (digitalsocialcare.org.uk)

A term to describe the use of electronic rostering or rota scheduling systems for home care or other types of care. The scope encompasses management information about shift patterns, sickness absence, annual leave, staff skill mix, appointment/task details and locations of both appointments and each member of staff at any one time.

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Electronic Call Monitoring Software

Digital Social Care (digitalsocialcare.org.uk)

Allows remote working staff, e.g. in domiciliary care, to clock in and clock out of visits using phones.

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Electronic Health Record

Digital Social Care (digitalsocialcare.org.uk)

A comprehensive medical record of the past and present physical and mental state of health of an individual in electronic form.

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Electronic Medical Record

Digital Social Care (digitalsocialcare.org.uk)

Digital versions of the paper charts in clinician offices, clinics, and hospitals.

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Electronic Medication Administration Record

Digital Social Care (digitalsocialcare.org.uk)

Technology that enables care workers to ensure medication is administered reliably to a person they are caring for. Most electronic medication administration systems are cloud-based.

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Electronic Prescription Service

Digital Social Care (digitalsocialcare.org.uk)

The Electronic Prescription Service (EPS) sends electronic prescriptions from GP surgeries to pharmacies.

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Electronic Yellow Card Scheme

Digital Social Care (digitalsocialcare.org.uk)

All patients, care givers and healthcare professionals are being encouraged to submit reports of suspected side effects to medicines using the Yellow Card Scheme electronically rather than by paper, during the current outbreak. Further guidance can be found on the Digital Social Care website.

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Email

Digital Social Care (digitalsocialcare.org.uk)

Email is short for electronic mail. It is a way of sending messages (usually in the form of text, with other files in attachments) electronically via a network or the internet to a recipient.

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Encryption

Digital Social Care (digitalsocialcare.org.uk)

The process that protects electronic data by making it unreadable to everyone except authorized users with the key to decode it. This makes the information more secure.

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Ethernet

Digital Social Care (digitalsocialcare.org.uk)

A way of connecting computers on a network with a wired connection. It is a type of local area network (LAN).

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Extensible Markup Language

Digital Social Care (digitalsocialcare.org.uk)

A type of programming language to encode documents so that they are readable by both people and machines.

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Facility Takeover

Digital Social Care (digitalsocialcare.org.uk)

An account or facility takeover can happen when a fraudster poses as a genuine customer, gains control of an account and then makes unauthorised transactions. Any account could be taken over by fraudsters, including bank, credit card, email, and other service providers.

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