Work in progress - ratings and comments are still to be finalised
JAM Card
1.1 Stated purpose
The JAM Card is a FREE plastic card or app that helps people with hidden/invisible disabilities or a communication barrier to ask for ‘Just A Minute’ of patience and support in social or business situations. It’s easy-to-use and discreet - as our motto says: ‘You show it. They know it’.
1.2 Episodic or relational
2.1 Statutory notification
2.2 Info validated by
Sector
4.1 Personal identifier used
Online portal
Offline alternative
1.3 Data included
Relational
No
Health and social care, Retail and hospitality
Self-ID through downloading the app or requesting a card
Yes
Yes
Communication preferences
Cognitive impairment
Strengths
Extremely easy to apply for and use.
Weaknesses
Very limited amount of information shared, mostly relating to the person's diagnosis/condition. The only actionable support need it offers is to ask for patience, so it doesn't convey any specific communication needs.
Further information
Overall functional rating
3. Transparency, choice and control
3.1 Transparency
Inherently transparent
3.2 Choice and control
Choice and control over when you show the app and to whom.
4. Functionality
4.2 Structured data
4.3 Free text
A very short list of structured high-level options, with no free text option.
4.4 Carer role
Not designed for proxy nomination. May not be relevant as it's designed to operate face-to-face.
4.5 Acknowledgement of receipt
N/A - the card is intended for use face to face
4.6 Updates
System allows for updates
4.7 Access to records
n/a
5. Reach
5.1 Multi-sector acceptance
In theory, the JAM card can reach anywhere the person goes. JAM Card Friendly businesses appear largely to be clustered in Republic of Ireland/Northern Ireland. JAM cards for dementia/memory problems and heart/chest/stroke conditions are only available in NI.
5.2 Recipients within orgs/services
Person is able to show the card to those who need to see it.
5.3 Proactive sharing
The card is designed for the person to use in any situation they want to
6. Language and user experience
6.1 Language
Language appears to be carefully chosen so it doesn't act as a barrier.
Words to watch
6.2 Conditions vs actionable support
The card states the diagnosis, not the actionable support needs that arise from it - only one ASN, which is to be patient.
6.3 Online UX
Looks like a really well designed UX for ordering the card and using the app - but would need that to be validated by the people it's designed for.
6.4 Offline UX
You can get a physical JAM card, but it looks as if you need to apply for it online.
7. Outcomes
7.1 Actionable support needs
A very short list of conditions, and just one reasonable adjustment need: "‘Just. A. Minute’ and ‘Please be patient…’
7.2 Trustworthiness
Think Local Act Personal: Data for People
Ratings against the 15 Principles
Overall
TLAP 2
TLAP 3
TLAP 4
TLAP 5
TLAP 6
TLAP 7
TLAP 8
TLAP 9
TLAP 10
TLAP 11
TLAP 12
TLAP 14
Money Advice Trust
Ratings against the 10 principles for designing vulnerable consumer data-sharing programmes
Overall
MAT 1
MAT 2
MAT 3
MAT 4
MAT 5
MAT 6
MAT 7
MAT 8
MAT 10-