Work in progress - ratings and comments are still to be finalised.
Tell us Once platforms
Click here for my overall observations (again, work in progress).
Click on the headings below for detailed comments about each Tell us Once platform.
Functional rating
If you or someone in your home is dependent on a water supply or electrical equipment for daily care then you can sign up to a Care Register.
The scheme is offered by both Northern Ireland Electricity Networks (NIE Networks) and Northern Ireland Water (NI Water).
If you have a cut in supply, having someone on the register means that contact details are prioritised by the relevant service supplier.
They will also contact you ahead of any planned outages, advising of the planned length of time that you may be affected in supply to allow you enough time to make other arrangements.
This service is of particular benefit for people who rely on medical equipment such as oxygen concentrators, home dialysis machines and vital signs monitoring equipment.
Functional rating
The JAM Card is a FREE plastic card or app that helps people with hidden/invisible disabilities or a communication barrier to ask for ‘Just A Minute’ of patience and support in social or business situations. It’s easy-to-use and discreet - as our motto says: ‘You show it. They know it’.
Functional rating
After registering a death at a Northern Ireland Registrar’s Office, the family can (or is advised to) notify the Bereavement Service for Northern Ireland (a civil service team). This single service records the death and “informs any benefit office that paid benefit to the deceased” . In other words, it handles state benefit notifications in one step. (It also checks bereavement grant eligibility.)
Functional rating
The One Stop One Story (OSOS) Hub is a world-first cross-sector platform enabling frontline workers in corporate and community organisations to connect and refer their customers to a range of support through an innovative, streamlined system.
With the OSOS Hub, individuals experiencing domestic and family violence or financial hardship can share their story once, and gain access to comprehensive, wrap-around support from multiple service providers.
Functional rating
We’ve created an app and website that takes the time and fuss out of requesting assistance when you want to travel.
In just a few clicks you can request assistance, so every rail journey you take is as stress-free as possible. Our trusted technology means you can let station staff know your exact access needs. Independence and flexibility has never been easier.
Functional rating
Customers with a wide range of different access needs are eligible for our Priority Services Register (PSR). You can add yourself to the register in the “Priority Services” section of your account. Once on the PSR, you can take advantage of services designed to make life easier, for example: You can nominate someone to take care of your account for you, we can install a smart meter if you are unable to read your meter yourself, and you can set a passphrase for our representatives to use to identify themselves with. You can read more on our dedicated Priority Services Register page.
Functional rating
A digital triage tool that makes it easy for customers to share their needs and be connected to relevant support from you and other organisations. It helps you reduce the likelihood of harm today, and signpost local and national options to help customers build longer term emotional and financial resilience in the future.
Functional rating
We use technology compassionately to tackle the root causes of debt and prevent crisis situations, such as arrears and homelessness.
Our vision: To empower organisations to harness the power of digital and data to promote wellbeing for those hardest to reach.
Our values: We put Social Value above profit. We see pure profit as a dated concept. Our focus is on making the world a better place for everyone.